Terms of Service

1. Agreement

These terms, together with any order form and the Business Associate Agreement where applicable, form the agreement between Velozent and your organization. Individuals using VeloComms do so under their organization's account and are also bound by their organization's policies.

2. Accounts and access

Access is provisioned by your organization, typically through single sign-on and directory sync. Your organization is responsible for managing its users, roles, and permissions, and for the activity that occurs under its workspace.

3. Acceptable use

• Use VeloComms only for lawful workplace and clinical-operations purposes.
• Do not attempt to breach isolation between organizations or access data you are not authorized to see.
• Do not disable, circumvent, or interfere with security, audit, or governance controls.
• Do not upload malware or use the service to harass, defraud, or harm others.

4. Customer content

Your organization retains all rights to the content it creates in VeloComms. You grant Velozent the limited rights needed to host, process, secure, and support that content in order to provide the service.

5. AI features

AI features generate suggestions and drafts from your organization's content. Output may be imperfect and must be reviewed by a qualified person before it is relied upon for clinical or operational decisions. Governed actions require explicit human approval.

6. Service levels and changes

We aim for high availability and continuously improve the platform. We may modify or discontinue features, providing reasonable notice of material changes to customer organizations.

7. Disclaimers

VeloComms is a communication and coordination tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. The service is provided "as is" to the extent permitted by law, and clinical judgment always remains with licensed professionals.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Direct liability is limited as set out in the applicable order form or master agreement.

9. Termination

Either party may terminate as described in the applicable agreement. On termination, your organization may export its data during the agreed retrieval window, after which data is deleted in line with the agreement and applicable law.

10. Contact

Questions about these terms can be directed to Velozent using the contact details on this site.